Return and refund policy

At Pupilentes Michelle, we strive to provide our customers with high-quality colored contact lenses. However, we understand that there may be instances where you may need to return or refund your purchase. Please read our return and refund policy carefully to understand the conditions and process.

Return/Refund Conditions

Delivery Reason

If your delivery fails due to an invalid or temporary address, we will charge a shipping fee of $4.00 from the refund. Please ensure that your address and contact information are accurate and valid before placing your order.

Product Reason

1. Items can be returned within 14 days of receipt.

2. Please note that we do not accept returns or refunds if the color of the lenses is not what you expected or if the parameters you ordered are not suitable for your eyes. We recommend placing your order based on lens pictures rather than model looks.

3. Returned items must be unopened and in good condition with the original packaging. We cannot accept returned items that have been opened, damaged, or altered in any way.

4. Please contact us before directly sending back any items. We do not accept returns that are sent back without prior communication.

5. You are responsible for the return shipping charges.

6. Our after-sale warranty is valid for 14 days upon receiving the parcel, as per the logistic information.

7. Freebies cannot be exchanged or refunded.

8. Unopened items can be returned if you have changed your opinion. The customer is responsible for the shipping charges. Please contact us at miqapaye@gmail.com for further assistance.

9. Natural products can be returned without any problem, as long as they are unopened. We do not accept returns for opened natural products.

Product Quality Problems

If you encounter any product quality problems such as breakage, incompleteness, or shrinkage, please contact us immediately and provide a clear picture of the defective item. We will inspect it and arrange for a replacement if necessary. Please note that after the after-sales time period has expired, you will be responsible for the shipping costs.

Please refrain from discarding the lenses and packaging until your problem is resolved.

Return/Refund Process

1. Please send an email to miqapaye@gmail.com with the details of your order, including your name, order number, and reason for return or refund. Do not return the lenses to the address on the package, as we are unable to receive them at that location.

2. Place the item(s) in the original packaging. Returns are only allowed if the packaging is in good condition and the product is unopened.

3. Drop off your package at your chosen carrier and provide us with the tracking number and website for tracking the logistics information.

4. Once we receive your return package, we will inspect it to ensure it is in good condition. We will then process the refund to your account in accordance with the return conditions.

Contact Information

Email: miqapaye@gmail.com

Phone: +526861647960

Address: 120 A Rockwood #41164, Calexico, CA 92231

Shipping Policy

When will my order be processed? All orders are handled and shipped from our office in Calexico, CA. Please allow additional time for your order to be processed during holidays and sales seasons. We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

How long will it take to receive my order? Once you place your order, please allow 3-5 business days for processing. After that, it will take 3-5 business days for delivery within the United States and 15-30 business days for international orders, depending on the location.

Will I be charged customs and taxes? The prices displayed on our site are in US dollars and are tax-free. However, please note that you may be required to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees are determined by your local customs office and are your responsibility. For more information on charges, please contact your local customs office.

At Pupilentes Michelle, we strive to provide our customers with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.

Return Conditions

1. Items must be returned within 14 days of receipt.

2. The items must be unopened and in their original packaging. We cannot accept returns for items that have been opened, damaged, or altered in any way.

3. Please contact our customer service team at miqapaye@gmail.com before returning any items. We will provide you with further instructions and a return authorization number.

4. You are responsible for the return shipping charges.

5. Once we receive the returned items and verify their condition, we will process your refund within 7 business days.

Product Quality Problems

If you receive a defective or damaged item, please contact us immediately. We will require clear pictures of the defective item for inspection. If the item is found to be defective, we will provide a replacement or issue a refund, including the return shipping costs.

Change of Opinion

If you change your mind about a purchase and the item is unopened, you may return it within 14 days of receipt. However, you will be responsible for the return shipping charges.

Customs and Taxes

Please note that import taxes, duties, and related customs fees may be collected by your local customs office when your order reaches its final destination. These fees are determined by your country's customs department and are your responsibility. We recommend contacting your local customs office for more information on charges.

If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer service team at miqapaye@gmail.com or +526861647960. We are here to assist you.